Effective date: September 1, 2021
File Recover (dba for Kirill Chermenin) operates the undelete360.com website (the "Website") and Undelete360 software (the "App").
This page informs you of our policies regarding the collection, use, and disclosure of personal data when you use our Service and the choices you have associated with that data.
We use your data to provide and improve the website/app. By using the Service, you agree to the collection and use of information in accordance with this policy.
Collection, processing and passing of personal data
We collect several different types of information for various purposes to provide and improve our Website and App for you.
Data Collected by FDRLab
While using our Website, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you ("Personal Data"). Below is a detailed list of the information we collect and how we use it.
Placing an order
The payment processors doesn't send the payment details to us, we do not receive or record any payment details. We receive the following information from the payment processor: full name, company, email address, phone number, physical address, IP address and payment method. We use these details to deliver you the license key and provide you customer support.
When you contact us using the contact form via the Website or emailing us directly, any personally identifiable information you send to us is only used to identify you as a client and help with your support issue. We use Google Apps to manage email correspondence. We also archive all the emails. We do not share your email correspondence details with other third party providers. We do not use your email address collected via the online form to send you promotional emails.
When you contact us via the telephone, any personally identifiable information you send to us is only used to identify you as a client and help with your support issue. No information is recorded or archived. We do not share your phone number with other third party providers. We do not use your phone number to contact you with promotions.
When you subscribe to our mailing list you provide us a valid email address. This is stored on our hosting company's servers. We use your email address to notify you occasionally of newly released versions or other updates. You can unsubscribe at any time from our mailing database to stop receiving these notifications.
App usage statistics
For bug tracking purposes, you can send us crash/exception logs that help us improve the app. These logs have an optional setting to include your email address, which we only use to get back to you when we fix the bug.
Activating/reactivating the App
To use the app you have to activate it. During activation the following information is sent to FDRLab: license key, full name, company name, email address, IP address, comments, computer name, hardware ID, operating system details and app details. We use this information to verify the legitimacy of the App use. The same information is also transmitted by the app periodically to FDRLab to reactivate it.
Tracking & Cookies
Data Collected by Service Providers
We may employ third party companies and individuals to facilitate access to our Products and Services ("Service Providers"), to provide various services on our behalf or to assist us in analyzing how our Products and Services are used. These third parties have access to your Personal Data only to perform these services on our behalf and are obligated not to disclose or use it for any other purpose.
Facebook Comments and social buttons (Facebook)
Facebook Comments/Social button is a service provided by Facebook Inc. that allows users to share comments/like some pages of our Website and share them on the Facebook Platform. Place of Data Processing for the collected data is USA. For details regarding Facebook's policy on data processing via Facebook comments/social button see https://www.facebook.com/privacy/explanation.php
Google Adsense (Google)
The advertising services provided by third parties may allow the Website to use user's data for commercial communication purposes displayed in the form of banners and other advertisements on the Website based on Users' interests.
Google Adsense is an advertising platform that indexes all or part of the data of the Website. Google may also record through "DoubleClick" cookies the visiting user's behavior while interacting with the Website. These cookies are used by Google and third parties to show different advertisements on the basis of user's previous behavior. The Users may decide to disable all the DoubleClick cookies by visiting this optout URL: https://www.google.com/settings/ads/onweb/optout?hl=en
The place of Data Processing for the collected data is USA. For details regarding Google's policy on data processing via Google Adsense see: https://google.com/privacy/ads/
Google Analytics (Google)
Google Analytics is a web analysis service provided by Google, Inc. ("Google"), which uses "cookies" to collect Users' Personal Data which are forwarded to, and deposited on, Google's servers in the United States. Google uses the Data collected to track and examine the Website's usage, prepare reports on the Website's activities for the website managers and supply other optional services. Google may use the collected Data to carry out behavioral targeting of the Website's Users. Google does not associate the user's IP address with any other information in Google's possession. Any refusal to utilize the cookies, by selecting the appropriate setup on your browser, may prevent the use of some functions of this Website. The place of Data Processing for the collected data is USA. For details regarding Google's policy on data processing via Google Analytics see: https://www.google.com/intl/en/analytics/privacyoverview.html
Other ad networks (Google)
We may use advertising services provided by third parties via Revive, an ad management solution. These 3rd party advertising networks use User’s Data for commercial communication purposes displayed in the form of banners and other advertisements on the Website based on Users’ interests.
This is our hosting provider and we use their servers to make our Website available to you. Place of Data Processing for the collected data is Finland. For details regarding Hetzner's policy on data processing via their servers see https://www.hetzner.com/datenschutzhinweis
Use of Your Personal Information
FDRLab uses the collected data for various purposes:
- To provide and maintain the Website and App
- To notify you about changes to our Website or App
- To allow you to participate in interactive features of our Website when you choose to do so
- To provide customer care and support
- To provide analysis or valuable information so that we can improve the Website or App
- To monitor the usage of the Website and App
- To detect, prevent and address technical issues
- To provide customized upgrade information regarding your license
- To make the Website or related services easier to use by eliminating the need to re-enter the same information (login, ordering)
- To send certain mandatory service communications such as activation notifications, billing requests, information on technical service issues, security announcements.
Transfer of Data
Your information, including Personal Data, may be transferred to — and maintained on — computers located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ than those from your jurisdiction.
Personal information collected by FDRLab through its sites, apps and services may also be stored and processed by third-party partners to be able to provide you our products/services (i.e. payment processors). By using our web site or a FDRLab product/service you agree that your personal information may be transferred to any country in which FDRLab or its affiliates, subsidiaries or distribution partners maintain facilities.
As all information is collected via opt-in methods, we believe all information you receive from FDRLab will be relevant to your computing needs. However, if you do not wish to receive communications from us or want your details removed from our server you can contact us at firstname.lastname@example.org
Disclosure of Data
FDRLab may disclose your Personal Data in the good faith belief that such action is necessary:
- To comply with a legal obligation
- To protect and defend the rights or property of FDRLab
- To prevent or investigate possible wrongdoing in connection with the Website or App
- To protect the personal safety of users of the Website or App to the public
- To protect against legal liability
Security of Data
The security of your data is important to us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.
Links to Other Sites
Our Website and App do not address anyone under the age of 18 ("Children"). We do not knowingly collect personally identifiable information from anyone under the age of 18. If you are a parent or guardian and you are aware that your Children has provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from children without verification of parental consent, we take steps to remove that information from our servers.
All product and brand names mentioned in this Site are trademarks or registered trademarks of their respective holders.